Refund policy

We want every cup to arrive as it should: fresh, intact and ready to be enjoyed.

Damaged, incorrect or missing items

If your order arrives damaged, incorrect or incomplete, please write to info@thegreatindianteastories.com within 48 hours of delivery. Please include your order number and clear photographs of the outer package and product. We will review the concern and arrange a suitable replacement or refund where applicable.

Returns

Tea is a consumable food product, so we can consider returns only for unused, unopened items in their original sealed packaging. Please contact us within 7 days of delivery before sending anything back. Returns must be approved by our team. We cannot accept returns for opened products or for taste preferences.

Refunds and replacements

Once an approved item has been received and inspected, we will confirm the outcome by email. Approved refunds are issued to the original payment method within 5-7 business days. Where the error was ours or an item arrived damaged, we will bear the return or replacement cost. Original shipping charges are non-refundable unless the issue was caused by us.

Cancellations

If you need to cancel an order, email us as soon as possible. We can accept cancellations only before the order has been dispatched. Once an order is in transit, it cannot be cancelled.